What's the payback period for a Cyber Vision Control (CVC) installation in a dental clinic? How many times can you increase profits after implementing CVC? These are logical questions that often interest our customers in the first stage of consultation. If you have a dental clinic or any enterprise in the service sector (where staff interact with the client), read this case to learn the advantages of a CVC implementation even in the smallest of businesses.
This case was a first for us in this industry - dentistry.This premium private dental clinic with a good reputation in the market had a fairly large volume of manual workflow (electronic and partially paper) and multiple, repetitive processes . Therefore, the first thing we started with was the study of the health regulations and business processes of the clinic.
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Monitoring of the front desk and other operating areas for utilisation of time on work tasks.
Strict observance of the rules and regulations related to sanitary standards: mandatory use of health and safety equipment.
Monitoring of start and finish times to ensure punctual employee behavior.
To obtain accurate results, the program had to learn to recognise a whole set of various scenarios:
"a person in a chair is covered / or not";
"the presence of a doctor near the chair",
"being near the chair of an assistant";
"the position of the doctor’s hands in the area of the person’s oral cavity in the chair".
There were no instances recorded of health and safety violations.
There was some compelling evidence that was provided from this review for the clinic manager to take action. In this particular case action was taken and the clinic experienced many benefits. However, it must be noted that without strong management willing to act on the information at hand, then the CVC process is somewhat fruitless.
There is always an abundance of data from which valuable information can be garnered. We must utilise this in the best way we can in order to satisfy our customers first and foremost but also our employees.